A free program that helps first responders serve you better, before an emergency happens.
West Suburban Fire District has enrolled in Community Connect, a free, secure online program that allows residents and business owners to share important information with our first responders, before an emergency ever occurs.
When our crews are dispatched to a home or business, every second matters. Community Connect gives us a head start by providing critical details about your household that can shape how we respond, what resources we bring, and how we communicate with you during an incident.
Registration is free, takes approximately five minutes, and is completely voluntary. The information you provide is protected with bank-level encryption and is only accessed by WSFD personnel when responding to an incident at your address.
What You Can Share
Community Connect organizes your profile into four simple categories. You choose what to include, all information is completely voluntary:
- Your Property: Let us know your residence type, whether you have fire sprinklers, and where family members should meet in an emergency.
- Your People: Identify an emergency contact who can help us with access, hazards, and locating occupants.
- Your Needs: If you or a family member has mobility issues or other functional needs, this information helps us plan and respond more quickly.
- Your Pets: Your pets are part of the family. Tell us about animals at your residence, and even upload a photo so our crews can identify them during an incident.
For Business Owners
Community Connect also includes a business registration option. If you own or operate a business within the West Suburban Fire District, you can create a separate business profile that gives our crews critical information about your facility — including emergency plans, on-site hazardous materials, utility shutoff locations, key contacts, and access details.
If we are ever dispatched to your building, that information is immediately available to our responding crews.
Your Information Is Private and Secure
We understand that sharing personal information requires trust. Community Connect uses 256-bit encryption — the same standard used by financial institutions, to protect your data. Your profile is never shared with outside parties, never used for marketing, and is only accessed by authorized WSFD personnel during an active emergency at your address.
How to Sign Up
Registration is simple and takes about five minutes:
- Visit the Community Connect Website
- Select “Residents” or “Business Owners” to begin.
- Create a free account using your email address, phone number, and property address.
- Enter the information you are comfortable sharing. You can update your profile at any time.
If you have questions about Community Connect, please reach out to our department directly.